Karnataka 10th Standard Chapter – 33, CONSUMER EDUCATION AND PROTECTION

Karnataka 10th Standard Chapter – 33
CONSUMER EDUCATION AND PROTECTION
EXERCISES
I. Fill in the blanks with suitable answers:

1. The other name of the Consumer is User.
2. Person giving goods or services for money is called Provider’.
3. The Consumer Day is observed on March 15 every year.
4. In the case of compensation less than one Crore the complaint has to be submitted to the District Commission .
   II. Answer the following questions in one word or sentence each:
5. Who is called a consumer?
   Answer: The Service Organisations have used the term ‘User’ to those who use the goods and services. The Government in its consumer protection Act has used the word ‘Consumer’ in place of user.
6. What is the main aim of Consumer Movement?
   Answer: The traders or the producers cheat the consumers in many ways. To stop this hindrance some social organisations started some movements. This is the main aim of Consumer Movement.
7. What is the Right of every Consumer?
   Answer: The right of every consumer is to get quality goods and services for his money.
8. When did Consumer Protection Act come into force in India?
   Answer: Consumer Protection Act come into force in India in 1986.
9. Who appoints the President of the District Consumer Forum?
   Answer: The State government appoints the President of the District Consumer Forum.

III. Answer the following questions in two or three sentences each:

10. What are the problems faced by consumers?
    Answer: The problems faced by consumers are,
    It is the right of every consumer to get quality goods and services. The traders or the producers cheat the consumers in many ways. The direct transaction between the producer and the consumer has almost stopped. The Price Fixation of the goods and services was done mainly by the middlemen. It led to many hindrances. Consumers had to face various difficulties and problems. They incurred many losses.
11. What are the causes for consumer exploitation?
    Answer: When agricultural occupations developed, it changed the marketing methods. The direct transaction between the producer and the consumer has almost stopped. The Price Fixation of the goods and services was done mainly by the middlemen. It led to many hindrances. Consumers had to face various difficulties and problems. These are the causes for consumer exploitation.
12. Mention the four important aims of the Consumer Protection Council.
    Answer: The four important aims of the Consumer Protection Council are,
    a. The Act accords importance for safety and quality.
    b. Avoiding production and sale of dangerous goods.
    c. Prevention of Trade Malpractices in the market.
    d. Supervision on Quality, Weights, Measures and Price.
    e. Compensating the Consumers in case of any problem arising as a result of trade.
    f. Creating awareness to the consumers through Consumer Education.
13. What are the major functions of the Consumer Protection Council?
    Answer: The major functions of the Consumer Protection Council are,
    a. The Right to Protect against the marketing of goods which are hazardous to life and property of the consumers.
    b. The Right to Information- information about the quality, quantity, purity, standard etc, to protect the consumer against unfair trade practices.
    c. Right to Choice: Wherever possible access to variety of goods at competitive prices.
    d. Right to be Heard: The interests of the consumers to be heard with due consideration.
    e. Right to seek Redressal against the unfair trade practices or unscrupulous exploitation.
    f. Right to Consumer Education: The Consumers are to be educated about their rights.
    g. Right to stop exploitation.
    h. Right to healthy environment that is good physical environment to enhance the quality of their life.
14. Mention three stages of Consumer Courts.
    Answer: The three stages of Consumer Courts are,
    1) District Commission : There shall be a forum in each district. A qualified district judge nominated by the state government presides over the deliberations.
    2) The State Commission : A person who is or has been a High Court Judge is its president.
    3) The State Commission : A person who is or has been a High Court Judge is its president.
15. What are the methods to follow to file a complaint in consumer court?
    Answer: The methods to be followed to file a case in a consumer court are as follows.
    a. There is no prescribed proforma to file a case.
    b. The complaint may be a typed one or hand written.
    c. The complaint should include the name of the person (complainant), Full address and Telephone Number.
    d. The person or organisation against whom the complaint is made should be, mentioned clearly with address.
    e. The particulars of the goods by which the loss has incurred and the amount of loss should be specified clearly. The bill or receipt should be enclosed.
    f. There is no fees or stamp duty for the complaint.
    g. No advocate or lawyer is required. The consumer himself/herself can argue.

IV. Observe the picture given below and answer the questions that fallow:

1. What is the Company’s name printed on the packet?
   Answer: The Company’s name printed on the packet was ‘KHOJATI”
2. What is the maximum price printed?
   Answer: the maximum price printed in the packet was Rs 30/-
3. What is the date of manufacturing of this item?
   Answer: The date of manufacturing of this item is February 2013.
4. What is the date within which this item is to be used?
   Answer: The date within which this item is to be used is January 2016.